Refund policy

Free Returns — Always
You can return eligible products within 30 days of purchase for free,  no matter the reason. We’ll provide you with a prepaid return label.

How to Start a Return:
Email support@stonebridgeimports.com with:

• Order number

• Product(s) you’re returning + SKU(s)

• Quantity

• Reason for return
  
  

Non-Returnable Items:

• Earrings

• Yoni Eggs

• Crystal Peens

• Products purchased via Live Sales

• Products purchased in our Off-The-Truck Sale

 

Order Issues (Loss, Damage, Theft)

These are handled separately from returns.

If You Purchased Shipping Insurance (3% of order value):

• Coverage for loss, theft, or significant damage that makes the item unusable.
  

• Stolen packages: must be reported within 10 days of delivery with a police report or sworn statement.
  

• Damaged items: must include clear photos of the product and packaging showing the damage, reported within 10 days of delivery.
  

• Lost shipments: claim may be filed if no tracking updates occur for 10 consecutive days.
  

• Approved claims are replaced with the same item if available, otherwise refunded or credited.

If You Didn’t Purchase Insurance:

• We’ll still help file a claim with the carrier, but coverage is limited to what they’ll pay (which may be less than your order total).