Contact & Support



  • Can I visit and shop at your head office and warehouse?
  • Do you have rewards points program?
  • Do you offer back-orders?
  • How can I order?
  • How I can find out status of my order?
  • How can I stay informed about special offers and new products?
  • How do I find the product's I'm looking for?
  • I am a trader, can I buy wholesale online?
  • Is there a minimum order?
  • Why can't I find the item that I require?
  • Will I receive everything I order?
  • Can I have a catalog?
  • Custom order process
  • I just started my business. Where do I start?


  • Fair Free Shipping Policy
  • Can I have my order sent to an address that's different than my own.
  • Do you charge handling fee for the shipping?
  • Do you ship internationally?
  • Do you ship to PO boxes?
  • How do you ship orders?
  • How much is shipping?
  • How soon will my goods arrive after ordering?
  • What can I do if I want my product(s) to be delivered ASAP?

Wholesale & Retail

  • Are there discounted prices for wholesale customers?
  • Do you do Dropshipping?
  • Do you extend terms?
  • Do you have an affiliate program?
  • How do I know if I qualify to buy gemstones and crystals in bulk / Where can I view your wholesale prices?
  • How do I place my bulk order?
  • How do I see Wholesale prices?
  • What is the difference between Wholesale and Retail accounts?
  • Who Can Become a Wholesale Customer of Stonebridge Imports?


  • Do you charge tax?
  • I have an Indian Status Card, can I be exempt from HST from my online order?
  • I'm having problems with my payment.
  • Is my credit card safe?
  • Is there any surcharge for using my Credit Card to make purchases?
  • What methods of payment do you accept?

Returns & Cancellations

  • Can I cancel my order?
  • Can I return or exchange merchandise?
  • How do I return product(s)?
  • What if a product I ordered was damaged during shipment.


  • Are my personal details secured?
  • Is my credit card safe?

Producing / Mining

  • How are products mined / produced?


  • Why is my salt lamp leaking?


Phone: 1-519-579-1747
Toll Free: 1-877-859-4367



396-B Victoria Street North Kitchener ON N2H5E6 Canada
396-B Victoria Street North, Kitchener ON N2H5E6, Canada

Business Hours

Mon 11am - 6pm EST
Tue 11am - 6pm EST
Wed 11am - 6pm EST
Thu 11am - 6pm EST
Fri 11am - 6pm EST
Sat 11am - 6pm EST
Sun Closed

2021 Closed Days

New Year’s Day January 1
Family Day February 15
Easter Friday April 2
Easter Monday April 5
Victoria Day May 24
Canada Day July 1
Civic Holiday August 2
Labour Day September 6
Thanksgiving Day October 11
Christmas Day December 25
Boxing Day December 27