Anyone with a wholesale account is able to join.

If you don't have a wholesale account with us yet, fill in the application here.

If you don't get approved before the live sale date, no worries! DM us after the live sale about your account, and we'll get you sorted out.

During the live sale, listen / watch for the claim code on the products you want. Type the code into the comments section.

The number listed in the code is the price (in CAD). For example, "BY21" would be $21.00.

If you want to claim multiple of a product, just say so in the comments. For example "BY21 x 5".

We record the claims during the live sale to get the most accurate reading on who claimed what products during the live sale.

We offer $15 flat-rate shipping across Canada and the US. Orders over $300 get free shipping!

At this time, we only ship to Canada and the US at this time.

Please refer to our shipping policy for full details.

No. We require payment on an order within 48 hours of them being sent to you. This is done to reserve your items, so we can set them aside for you.

Some live sale items have a limited quantity available. We go by who claimed first during the live sale.

We will always mention before showing off an item whether there's a limited amount or not.

In some instances, we will also callout who specifically got a claim, so there's less confusion on whether you got it or not.

Instagram will always show your comment first. Given the number of claims coming in at once, and some limited quantity items, we will always default to which claimee we see on our end.

In some instances, we will also callout who specifically got a claim, so there's less confusion on whether you got it or not.

If you're having connection troubles, or you're noticing a delay in the stream, try closing the Instagram app, and opening the live again.

No, unless otherwise stated during the live sale.

Because live sale products are already heavily discounted, we cannot offer any additional discount on them. This includes FIRST20, and other promotional coupon codes.

We will mention during the live if a specific promotion applies to the current live sale.

In most cases, the product being shown is an approximation of the product you will receive. Every crystal is different, so it's difficult to have multiple of the same piece. Though, when we're selecting products for your order, we always choose the best of the batch first.

Some products will be unique one-offs. In these cases, you will get the exact piece shown during the live sale. These products will be announced during the live.